Welcome Message

Director

from Gavin Gaunt, Director of Digital, Information, and Security

Thank you for expressing an interest in the role of Deputy Director, Service Ownership at the Department for Transport (DfT). This is an exciting time to join the Digital, Information, and Security Directorate as we restructure to ensure we are ready for future challenges—building a more sustainable, skilled, and in-house capability, strengthening our response to an increasingly complex cyber-security landscape, and leading the department's digital transformation in line with the Government's Blueprint for a Modern Digital Government.

This transformation will require significant change in how we work, ensuring that we deliver clear, high-quality outcomes for our users while continuing to learn and improve. I am looking for an inspirational leader who will play a pivotal role in shaping and nurturing this change. As part of the senior leadership team, you will reinforce our cultural ambitions through strong leadership and role modelling, helping to embed a collaborative, outcomes-focused, and user-centred approach across the directorate.

This is a demanding yet highly rewarding role. You will spearhead the establishment and management of four of our five new service lines, Essentials, Protect, Create, and Advance, driving operational efficiency and ensuring that the right processes, governance, and ways of working are embedded to support effective delivery. You will oversee end-to-end service lifecycle management, ensuring that services are resilient, high-performing, and aligned to both departmental and government-wide priorities.

You will act as a key ‘front of house’ focal point for digital service provision across the department for senior leaders and stakeholders.

You will identify future digital requirements, driving opportunities to modernise how we work, while ensuring that stakeholders are well-informed and engaged in our roadmap for improved digital services. Collaboration will be at the heart of the role, bringing together diverse teams to deliver seamless, user-centred services.

The Deputy Director for Service Ownership is accountable for ensuring that our services operate to the highest standards and maintaining alignment with organisational priorities. You will have a passion for understanding the user to provide high-quality customer experience both reactively and proactively. You will play a critical role in horizon scanning and future-proofing our service delivery, ensuring we remain adaptable and resilient in a rapidly evolving environment.

To succeed, you will bring strong leadership, credibility, and the ability to influence at the most senior levels. You will be passionate about building capability, developing others, and creating an environment where teams can thrive and continuously improve.

We are committed to supporting your personal and professional development. You will benefit from flexibility in how, when, and where you work, alongside the opportunity to make a meaningful contribution to the department and wider society. As an organisation serving the public, we are committed to building a workforce that reflects the people we serve and to creating an inclusive environment where everyone can succeed.

I look forward to getting to know you.

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