Job Description

This is an exciting time to join the Digital, Information, and Security Directorate within the Department for Transport as we restructure our directorate to ensure we are ready for future challenges, building a more sustainable, skilled, and in-house capability and ensuring that we are well equipped to efficiently and expertly deal with the increased and ever-evolving cyber-security threat, and lead the digital transformation of the department to realise the Government's ambitions set out in the Blueprint for a Modern Digital Government.

Our restructuring will require a significant change in how we work to ensure we deliver clear outcomes to our customers and continue to learn and improve. As part of the senior leadership team, the role will be pivotal in creating, shaping, and nurturing the cultural change needed and through strong leadership and role modelling will reinforce the directorate's cultural goals.

The deputy director will spearhead the establishment and management of four of our five new service lines: Essentials, Protect, Create, and Advance, significantly enhancing operational efficiency and will work to develop and embed the necessary processes to ensure this is delivered effectively.

This role is key in identifying the future digital requirements of the department, ensuring that opportunities to modernise ways of working are seized, and that stakeholders are consulted and informed about our roadmap for improved digital services. The role holder is a key figurehead for provision of digital within the department, a focal point for senior leaders, and a champion of high-quality, efficient, and user-centred service.

The deputy director is key in ensuring alignment with government and organisational priorities and serves as primary point of accountability for DfTc leadership, regarding digital service management, to ensure we operate to the highest standards. This role is key in ensuring that we deliver our key functions while maintaining employee trust, optimising resources, and being a cornerstone of DfTc's operational excellence.

The deputy director oversees end-to-end service lifecycle management, fostering collaboration across all teams to ensure all service provision is aligned with organisational goals and government requirements while horizon scanning and future proofing service delivery.

Responsibilities

Duties and responsibilities include:

Define success and quality measures for a service and drive continuous improvements towards these.
Manage budgets and oversee contracts related to digital, information, and security service delivery.
Working with stakeholders they are responsible for the scalability, accessibility, efficiency, and secure delivery of services balancing current and future demands.
Interpret and influence business strategy and translate the business needs to drive change and innovation that transforms the business.
Develop and embed a comprehensive service lifecycle framework and produce regular performance reports.
Own the strategic roadmap of the end-to-end lifecycle of a portfolio of products.
Align services to architectural frameworks.
Lead and mobilise service line owners in the delivery of their end-to-end lifecycles, roadmaps, and budgets.
Drive strategic supplier relationships to support partnership working, driving innovation and additional value from contracts while managing ongoing service and delivery performance.
Lead and drive a continuous improvement culture across all service lines.
Create strategic plans for future services keeping abreast of changes in the digital landscape and across government to ensure our service offer remains innovative and future proofed.
Develop a service provision roadmap for DfTc and partner organisations.
Ensure effective essential BAU delivery, managing demands and expectations in the event of an incident.
Provide clear and strategic people capability building plans – including talent pipelines; succession plans; and ensuring all staff have clear and structured development plans.

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